Privacy policy

Privacy Policy

Last updated: 30 June 2026

INTRODUCTION

This Privacy Policy explains how We Are Happy Place Ltd ("we", "us", "our") collects, uses, stores and shares your personal information when you:

visit our website at www.happyplaceofficial.co.uk ;
purchase products or services from us;
contact us by email, telephone, social media or other channels;
attend festivals, events or other activities organised by us or where we are present;
participate in competitions, promotions or surveys; or
otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

WHO WE ARE

We Are Happy Place Ltd is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Email: enquiries@happyplaceofficial.co.uk
Postal address: We Are Happy Place Ltd c/o YMU Management, 180 Great Portland Street, London W1W 5QZ

Telephone: 020 8742 4950

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the way we process personal information.

Any updates will be published on our website together with the revised "Last updated" date.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information in a number of ways.

Information you provide directly

This may include:

name
postal address
email address
telephone number
billing and delivery information
payment confirmation (we do not store full payment card details)
account login details
communications with our customer service team
survey responses
competition entries
marketing preferences

Information collected when you attend our festivals or events

Depending on the event, we may collect:

ticket or booking information
contact details provided when entering competitions or signing up for newsletters
information you provide to our staff or contractors
accessibility or dietary information you voluntarily provide
emergency contact information where appropriate
incident reports where required for health and safety or safeguarding purposes

Photography, filming and CCTV

Photography, video recording, livestreaming and CCTV may operate at our festivals and events.

These recordings may capture attendees for purposes including:

event security
safeguarding
crime prevention
health and safety
investigating incidents
marketing and promotional material
documenting our events

Where appropriate, signage will notify attendees that photography, filming or CCTV is taking place.

Where we create close-up promotional images of identifiable individuals, we will obtain consent where required by law.

Information collected automatically

When you use our website, we automatically collect certain information including:

IP address
browser type
operating system
device information
pages visited
referring website
time spent on pages
cookies and similar technologies

For more information, please see our Cookie Policy.

Information from third parties

We may receive personal information from:

payment providers
ticketing providers [SeeTickets]
Shopify
Shopthru
delivery companies
marketing platforms
analytics providers
social media platforms
event partners
publicly available sources where appropriate

HOW WE USE YOUR PERSONAL INFORMATION

We use your information to:

provide products and services
process orders and payments
administer ticket sales and bookings
manage festivals and events
communicate with you
respond to enquiries
provide customer support
manage competitions and promotions
improve our website and services
personalise your experience
send marketing communications where permitted
detect fraud and prevent crime
protect the safety of attendees
comply with legal obligations
establish, exercise or defend legal claims

OUR LAWFUL BASES FOR PROCESSING

We process personal information using one or more of the following lawful bases.

Contract

Where processing is necessary to perform a contract with you or take steps before entering into one.

Consent

Where you have given us your consent, for example to receive marketing communications or where required for certain photography or promotional activities.

You may withdraw your consent at any time.

Legitimate Interests

We process information where it is necessary for our legitimate interests, provided these are not overridden by your rights.

This includes:

operating our website
managing festivals and events
improving our services
ensuring security
preventing fraud
customer service
business administration
photography and filming for event promotion where appropriate
protecting our legal rights

Legal Obligation

Where we must process information to comply with legal or regulatory requirements.

Vital Interests

In limited circumstances, where necessary to protect someone's life or physical safety.

COOKIES

We use cookies and similar technologies on our website to:

remember your preferences
operate essential website functions
analyse website usage
improve performance
measure marketing effectiveness

Some cookies are provided by third parties, including Shopify and analytics providers.

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information, please refer to our Cookie Policy.

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with:

payment providers
ticketing providers
delivery companies
Shopify
IT and cloud hosting providers
marketing providers
analytics providers
event organisers and production partners
security providers
medical providers where necessary
insurers
professional advisers
regulators
law enforcement agencies
emergency services where required

We only share personal information where necessary and under appropriate contractual and legal safeguards.

MARKETING

If you opt in to receive marketing communications online or at one of our festivals or events, we may send information about products, services, events and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

CHILDREN'S PERSONAL INFORMATION

Our services are not directed at children under 13 unless specifically stated.

We do not knowingly collect personal information from children without appropriate consent where required.

If you believe a child has provided us with personal information, please contact us.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting and regulatory requirements.

Retention periods may include:

customer account information while your account remains active
purchase records for up to seven years where required for tax and accounting purposes
marketing information until you withdraw your consent or object
CCTV recordings for up 30 days, unless required for an investigation
incident reports in accordance with our legal obligations
competition records for the duration of the promotion and any legal limitation period

KEEPING YOUR INFORMATION SECURE

We use appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

YOUR RIGHTS

Under UK data protection law, you have the right to:

access your personal information
request correction of inaccurate information
request erasure in certain circumstances
request restriction of processing
object to processing based on legitimate interests
request data portability where applicable
withdraw consent at any time where processing is based on consent

We will respond to requests without undue delay and normally within one month.

To exercise your rights, please contact us using the details above.

INTERNATIONAL TRANSFERS

Some of our suppliers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements, International Data Transfer Addendums or other lawful transfer mechanisms approved under UK data protection law.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing personal information.

COMPLAINTS

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: https://ico.org.uk
Helpline: 0303 123 1113

CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact:

We Are Happy Place Ltd

c/o YMU Management Limited, 180 Great Portland Street, London W1W 5QZ

Email: enquiries@happyplaceofficial.co.uk
Telephone: 02087424950