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Privacy policy

Introduction

This Privacy Policy outlines how We Are Happy Place Limited ("we," "us," "our") collects, uses, and discloses your personal information when you visit our website (www.happyplaceofficial.co.uk) or use our services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulations. Updates will be published on our website with the revised “Last updated” date.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

  • Basic contact details: Name, address, phone number, email.

  • Order information: Billing/shipping address, payment confirmation, phone number.

  • Account information: Username, password, security questions.

  • Shopping activity: Items viewed, added to cart, or wishlisted.

  • Customer support information: Messages and communications sent to us.

Information We Collect through Cookies

  • Usage Data: Access and site interaction data, including device, browser, IP address (collected via cookies and tracking technologies).

Information We Obtain from Third Parties

  • Service Providers: Shopify and payment processors for order fulfilment.

  • Marketing Partners: For analytics and tailored advertisements.

  • Tracking Technologies: Third parties collecting engagement data from emails, ads, and services.

How We Use Your Personal Information

  • Providing Products and Services: Processing orders, managing accounts, and handling returns.

  • Marketing and Advertising: Delivering promotional communications and personalised advertisements.

  • Security and Fraud Prevention: Identifying fraudulent activity and ensuring account security.

  • Customer Support: Responding to inquiries and improving service quality.

Lawful Bases for Collecting or Using Personal Information

  • Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract: we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal Obligation: we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services).

We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners. We use cookies for site functionality and analytics. For more details, review our Cookie Policy.

How We Disclose Personal Information

  • With Service Providers: Payment processors, analytics providers, and shipping partners.

  • With Marketing Partners: For targeted advertising (with explicit consent).

  • In Legal Situations: When required for law enforcement or regulatory obligations.

User Generated Content

Content shared publicly, such as reviews, may be visible to others. We are not responsible for third-party use of such content.

Children's Data

We do not knowingly collect personal information from children. Contact us for immediate deletion if collected in error.

Security and Retention of Your Information

We apply security measures to protect your data and comply with the ICO standard:

  • Purchase Information: Retained only as necessary.

  • Marketing Information: Stored until you withdraw consent.

Your Rights and Choices

Under UK data protection law, you have the right to:

  • Access: Request a copy of your personal information.

  • Rectification: Correct inaccuracies.

  • Erasure: Request deletion.

  • Restriction: Limit processing.

  • Data Portability: Receive data in a portable format.

  • Withdraw Consent: Revoke consent where applicable.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Complaints

For concerns, contact us at:

  • We Are Happy Place Limited
    C/O YMU Business Management Limited
    180 Great Portland Street, London, W1W 5QZ

  • Alternatively, contact the ICO:

    • Helpline: 0303 123 1113

International Data Transfers

We may transfer personal information outside the UK under legal frameworks such as Standard Contractual Clauses.

Last updated: 17.02.2025